At Nefix, your peace of mind comes first. We know how important it is to have a phone that’s protected if something goes wrong - that’s why every phone we sell comes with a 12-month warranty as standard.

Here’s everything you need to know about what’s covered (and what’s not), so there are no surprises.

What’s Covered?

If your phone develops a fault that wasn’t your fault, just get in touch with us as soon as possible.

  • We’ll arrange for you to send it to our in-house tech engineers for assessment.
  • If the issue is covered under warranty, we’ll repair it quickly and get it back to you.
  • If we can’t fix it, we’ll send you a replacement device - simple as that.

Typical warranty-covered issues include:

  • Hardware faults (e.g. speaker, microphone, camera not working)
  • Charging issues (not caused by damage)
  • Internal component failures (not caused by water or drop damage)

What’s Not Covered?

We know phones go through a lot - but unfortunately, not everything can be covered.

The following are not included in your warranty:

  • Accidental damage (drops, cracks, etc.)
  • Liquid damage
  • Screen or casing damage
  • Battery degradation (we guarantee 80% minimum battery health on arrival)
  • Software issues caused by rooting, jailbreaking, or unauthorised software modifications
  • Damage caused by third-party repairs
  • Faults from misuse or improper accessories
  • Normal wear and tear, such as light scratches or faded buttons

Need To Claim?

Just drop us an email at support@nefix.co.uk with your order number and a description of the issue. We’ll guide you through the next steps.

Full Terms & Conditions

For full T&C's, please click here.