At Nefix, your peace of mind comes first. We know how important it is to have a phone that’s protected if something goes wrong - that’s why every phone we sell comes with a 12-month warranty as standard.

Here’s everything you need to know about what’s covered (and what’s not), so there are no surprises.

What’s Covered?

If your phone develops a fault that wasn’t your fault, just get in touch with us as soon as possible.

• We’ll arrange for you to send it to our in-house tech engineers for assessment.

• If the issue is covered under warranty, we’ll repair it quickly and get it back to you.

• If we can’t fix it, we’ll send you a replacement device - simple as that.

Typical warranty-covered issues include:

• Hardware faults (e.g. speaker, microphone, camera not working)

• Charging issues (not caused by damage)

• Internal component failures (not caused by water or drop damage)

What’s Not Covered?

We know phones go through a lot - but unfortunately, not everything can be covered.

The following are not included in your warranty:

• Accidental damage (drops, cracks, etc.)

• Liquid damage

• Screen or casing damage

• Battery degradation (we guarantee 80% minimum battery health on arrival)

• Software issues caused by rooting, jailbreaking, or unauthorised software modifications

• Damage caused by third-party repairs

• Faults from misuse or improper accessories

• Normal wear and tear, such as light scratches or faded buttons

Need to Claim?

Just drop us an email at support@nefix.co.uk with your order number and a description of the issue. We’ll guide you through the next steps.

Full Terms & Conditions

For full warranty T&C's, please click here.